Return Policy & Exchange

14 DAYS RETURN POLICY

If for any reason you are not satisfied with your purchase from us, please contact us at info@razys.com . You can return your item within 14 days of receipt. We will always provide the best solution for our customers.

GET THE SOLUTION

Steps to contact us:
Please email us at info@razys.com and describe the problem in detail, including the reason for the return, along with your order number and product name. For defective, wrong or items not as described, please send us a clear picture or video of the problem. Please keep the image under 2 Mb.
Our solutions:
1. Razy's responsibility
- If our company is responsible for the problem, we will facilitate a return to our warehouse for a refund and/or exchange.
- Once we receive the item, we will offer compensation or send a replacement free of charge at our expense.
2. Customer's Responsibility
- If the customer ordered the wrong size, wrong product or just wants to exchange the item, we can also accept a return.
- In this case, the customer is responsible for the shipping cost for an exchange, and we will refund the original product cost upon receipt of the returned items. Shipping costs are non-refundable.

WARRANTY INFORMATION

Our guarantee does not apply to products listed in the following categories: Swimwear, Lingerie, Earrings, Clearance Items and items purchased via Gift Card/Store Credit. Unless Razys makes a mistake. If Rayzs makes a mistake, we will always solve it to your satisfaction. All returned items must be in new condition, unused/unworn, unwashed, with all original tags and original packaging intact. We are not responsible for failed deliveries due to wrong addresses provided at checkout. If your package tracking shows "Returned to Sender" or "Undelivered", please contact us to receive/reship your package. We offer you to cancel these orders and charge a cancellation fee of 7 EUR if the package is returned to sender and there is no mis-shipment. Of course, if this error is corrected before shipping, there are no costs (tip: check your address carefully!).